The details in detail
FREQUENTLY ASKED QUESTIONS
SCREEN SET UP FEES
Screen set up fee is $35.00 per colour, per screen. The more colours in your artwork the greater number of screens you’ll need to complete your project. On re prints of the same design/ location within 6 months - set ups will charged out at $15 per colour, per screen.
BLANK GARMENT SUPPLY
We can source and supply all your blank garment needs! We are licensed re sellers for all the popular brands such as
AS COLOUR, GILDAN, RAMO, JB’S WEAR, ANVIL, GRACE COLLECTION, ALSTYLE + many more!
CUSTOMER SUPPLIED GARMENTS
All garments supplied by customers must be new and unwashed. If supplying garments for multiple designs, garments must be sorted and clearly labelled for each design.
Individually bagged garments must be un-bagged and sorted by size. Bagged and/or unsorted orders are subject to a sorting fee of $50.00. Customers should supply a detailed list of garments being supplied, including Brand, Style, Colour and Size, prior to dropping off garments. First and last name, as well as invoice number, must be included with the garments being dropped off. Garments may only be dropped off once an order has been placed, approved and paid for.
Due to unpreventable circumstances in the production process, mistakes can be made. All orders are subject to a 3% misprint ratio. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include a 3% extra in your quantity when ordering.
Thirty Three Print Co. reserves the right to substitute garments of comparable brand and/or colour when customer’s request is unavailable.
Some colours will have shade matching issues between production runs. Certain colours like charcoal and earth tones are more unstable then others and will have colour variances. We will do our best to stop and change and garment colours prior to printing but this issue is the problem of the garment supplier and we cannot resolve these issues once we have printed or embellished an order.
ARTWORK / DESIGN
Artwork must be submitted in the following formats –
VECTOR ART: (.AI) (.EPS) (.PDF) ALL FONTS MUST BE OUTLINED
PHOTOSHOP FILES: (.PSD) Photoshop files must be CREATED at 300m x 300mm @300dpi or higher in the desired print size desired or larger. JPEG and TIFF files are only accepted if saved at 300dpi in the exact print size. All font layers MUST be rasterized.
Word (.doc), PowerPoint (.ppt), Excel (.xls), Rich Text Format (.rtf), Graphics Interchange Format (.gif), Ping (.png), Bitmap (.bmp) files are NOT accepted.
Files submitted outside of these requirements are subject to additional charges and production delays.
Vector files are our preferred files as they give the best results. All fonts MUST be converted to outlines. The artwork must be set up to size.
Basic design alterations & file resizing/re-saving is included in our pricing if necessary.
Artwork creation or alteration is charged at an hourly rate of $40hr. One-hour minimum. This hourly rate applies to any changes made to artwork that is not submitted within the required guidelines.
All provided artwork files are kept on file for reordering purposes only. Be assured we won’t leak or use anything or share it with anyone.
Created and recreated artwork and artwork files remain the property of Thirty Three Print Co. All film work and screens remain property of Thirty Three Print Co.
We can match any PMS colour in house, please provide us with your colour codes when submitting your art work.
The ink must include the Pantone or PMS reference number so we can accurately match on our end.
DEPOSITS & PAYMENTS
Thirty Three Print Co. is COD; all orders require a 50% deposit to be paid before any garments or screens will be prepared.
Full payment is required prior to pick up or dispatch of your goods. Accepted payment is cash, credit or debit card and direct debit. All major credit cards are accepted.
*Online orders require full payment to initiate the order process.
Your 50% deposit of your invoice will act as approval of your invoice and digital proof even when no other verbal or written approval has been given. To make a payment, please use our online payment option which forms part of your invoice and state your invoice number.
All prices quoted include GST and shipping.
All products remain property of Thirty Three Print Co. until final payment has been made.
Orders cannot be cancelled once deposit has been made.
All orders will be shipped using Fast Ways courier service unless otherwise requested. Shipping time is on top of our turnaround time. Please consider this when placing rush orders.
Customers wishing to use their own courier service or that would like to pick up must make a note during order placement. You are welcome to come past the studio and pick up in person. Please call or check out our studio hours prior to turning up.
Due to the amount of time taken set up and to print samples, prices start at $50 per hour + garment costs and screen set up fees. Thirty Three Print Co. offers a free digital mock up with all orders.
Colour changes are charged at $10 per screen, per design. Ink changes are charged out when you would like to change from one ink to another ie: 50 red prints x 50 black prints same design.
INK TYPES WE PRINT
We use Plastisol, water based and discharge ink. Unless specified we’ll select the best ink type for the print. To do this, we look at your design, the garment that you want to print on and what you’re going to do with it.
TURN AROUND TIMES
Standard turnaround time is 14 days from time of the stock arriving. The stock is only ordered once the 50% deposit invoice has been paid and is subject to the stock being available from the supplier. This turnaround time is a guideline and not guaranteed.
If your order is time sensitive, allow a minimum of 2 full weeks for production. Orders are scheduled on a first come first serve basis. Large orders and multiple designs may require more time.
Ensuring that your artwork is complete when placing your order will always save time. Size label removal and printing will add a minimum of 1 week, so please allow for this when placing your order. As soon as the deposit has been paid, the sooner your blanks are ordered and the sooner you get your goods.
We offer a rush fee service at +15% please contact us in regards to this service
PHOTOGRAPHY / SOCIAL MEDIA
All production is subject to photography and/or video documentation by Thirty Three Print Co. for, but not limited to advertising and demonstration purposes including to but not limited to our website, Facebook & Instagram feeds.
You are welcome to come in and take photographs and film, however, prior arrangement is required. Please note, due to the nature of deadlines within the studio permission is not always given. Where ever possible Thirty Three Print will include the clientele in the post unless otherwise instructed by them.
Unless stated by the client we reserve the right to use photographs of printed gear for promotional use.
RETURNS / CLAIMS
All claims must be made within 48 hours of receiving your order. Please email us at firstname.lastname@example.org immediately if there are any issues or discrepancies with your order.
Exchanges are only offered if the order is unwashed, unworn and returned in its entirety. Returns will be satisfied via credit card or refund on approved claims on a case by case basis.